Refund & Return Policy

1. General Policy
At Uklidova Firma Molek s.r.o., customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may be eligible for a return or refund under the conditions outlined below.

2. Eligibility for Returns

• Returns must be requested within 14 days of receiving your order.
• Items must be unused, in original packaging, and in resellable condition.
• Proof of purchase is required for all returns.
• Certain items, such as custom-made or clearance products, may not be eligible for return.

3. Return Process

1. Contact us at [email protected] to initiate a return.
2. We will provide instructions and a return shipping address.
3. Ship the item back to us within 14 days of return approval.
4. Once received and inspected, we will process your refund or exchange.

4. Refunds

• Approved refunds will be issued to the original payment method within 14 business days.
• Shipping costs are non-refundable unless the return is due to our error.
• Partial refunds may be granted if items show signs of use or damage.

5. Exchanges

• If you need to exchange an item, please contact us to check product availability.
• Replacement items will be shipped after the original product is returned and inspected.

6. Damaged or Defective Items

• If you receive a damaged or defective product, please notify us within 14 days with photos of the issue.
• We will provide a replacement or refund at no additional cost.

7. Contact Us
If you have any questions about our Refund & Return Policy, please contact us:

Uklidova Firma Molek s.r.o.
Phone: +420 604 983 562
Email: [email protected]
Address: 278 Valasska Polanka, 75611 Valasska Polanka, Czech Republic